Senior Product Operations Coordinator

Senior Product Operations Coordinator Full Description Senior Product Operations Coordinator

• Job Level : Any
• Job Type : Full-Time/Regular
• Date Updated : 08/11/2026
• Years of Experience : Not Applicable
• Will this position have direct reports? : No
• Salary : $64,000 USD Annually - $80,000 USD Annually

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories.

Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Senior Product Operations Coordinator position will plan, coordinate, and execute a wide variety of day-to-day scoring and reporting operational processes and product management activities in support of scoring services for HiSET, GRE, KIRA Talent, Praxis, TOEFL, TOEIC, AP, and K12 programs. The staff member in this role will be part of a shared services team and contribute to cross-program and cross-divisional initiatives.

Note:

This role will be primarily assigned to scoring operations for the AP and HiSET programs. The preferred candidate will have demonstrated experience supporting high-stakes assessment scoring operations, with strong expertise in business analytics and a working understanding of artificial intelligence and machine learning techniques as they apply to scoring quality, operational efficiency, and process improvement.

• Labor capacity planning, rater scheduling, monitoring, and payroll processing for all constructed response programs and KIRA Talent reviewer services clients.
• Monitor ONE (or other scoring platforms) and Rater Management System to maintain the necessary level of scoring staff. Assist in the creation of Standard Operating Procedures for developing and maintaining current training sets and other session materials to be made available on the S&R Ops SharePoint site. Meet scoring related milestones and provide operational business insights.
• Use scheduling and scoring applications in support of constructed response scoring tasks as well as basic office applications, data models, and reporting dashboards.
• Monitor the scoring activities on weekends, evenings, and holidays outside of normal business hours depending on business needs.
• AP Reading role as assigned:
• Manage portfolio of AP subjects and team of AP Readers during the AP Reading scoring event if placed in the subject coordinator role.
• Manage a team of subject coordinators across multiple subjects during the AP Reading event if placed in the site lead role.
• Ability to travel domestically or internationally to support scoring activities for up to 3 weeks continuously.
• Ability to work weekends and evenings as needed.

• Identify and resolve test record issues to enable on-time scoring and reporting for programs.
• Capacity Planning and Management:
  Using provided project plans, plan for and organize assigned resolution functions including the calculation of required agency staff and space needs, working with little or no supervision.
• Manage communications plans and schedules, including communications with other ETS…