Desktop Support Engineer
Job in
Princeton, Mercer County, New Jersey, 08543, USA
Listed on 2026-09-14
Listing for:
Princeton IT Services, Inc
Full Time
position Listed on 2026-09-14
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Summary
We are seeking a Desktop Support Engineer with Managed Service Provider (MSP) experience to provide technical support for desktops, laptops, hardware, software, and end-user IT environments. The ideal candidate should have strong troubleshooting skills and experience supporting multiple users, clients, and technologies in a fast-paced MSP environment.
Job Title:Desktop Support Engineer MSP Location
Princeton, NJ
Responsibilities- Provide Level 1 and Level 2 desktop and end-user technical support.
- Troubleshoot hardware, software, network, printer, and peripheral issues.
- Install, configure, and support Windows desktops and laptops.
- Manage user accounts, passwords, and access-related issues.
- Support Microsoft 365, Outlook, Teams, and other business applications.
- Perform desktop deployments, upgrades, imaging, and hardware replacements.
- Troubleshoot basic network connectivity, VPN, and Wi-Fi issues.
- Use ticketing systems to document, track, and resolve support requests.
- Provide remote and onsite support to users and clients.
- Work in an MSP environment supporting multiple clients and priorities.
- 3+ years of Desktop Support or IT Support experience.
- Strong experience working in a Managed Service Provider (MSP) environment.
- Experience supporting Windows 10/11 and Microsoft 365.
- Knowledge of Active Directory and user account administration.
- Experience troubleshooting desktops, laptops, printers, and peripherals.
- Basic knowledge of networking, VPN, DNS, and TCP/IP.
- Experience with remote support and ticketing tools.
- Strong troubleshooting, communication, and customer service skills.
- Experience with Microsoft Intune and endpoint management tools.
- Knowledge of Azure AD / Entra .
- Experience with RMM and PSA tools.
- CompTIA A+, Network+, or Microsoft certifications are a plus.
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