Business Technology Solutions Consultant- Marketing and Customer Experience

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Join ZS's Digital Customer Experience (DCE) Marketing Technology & Customer Experience Activation team, where we help leading pharmaceutical, healthcare, and life sciences organizations create personalized customer experiences through data, technology, and analytics. In this role, you'll work across the full customer engagement lifecycle, partnering with clients to define business goals, identify high-value use cases, and deliver solutions leveraging customer data platforms, marketing automation technologies, and advanced analytics.

We are seeking a consultant with expertise in marketing technology, customer data, and customer experience transformation. The ideal candidate will combine strong problem-solving and consulting skills with experience delivering customer-focused technology solutions. In this role, you will help clients identify business needs, define customer engagement use cases, design and implement solutions, and measure the impact of those solutions, gaining exposure across the entire customer experience lifecycle.

• Partner with clients and cross-functional teams to shape customer engagement strategies and deliver innovative marketing technology, customer data, and customer experience solutions.
• Lead the design, implementation, and activation of customer engagement and data-driven solutions that address complex business challenges and drive measurable outcomes.
• Translate business objectives, customer experience goals, and marketing use cases into scalable technology and process solutions.
• Own project work streams from strategy and solution design through implementation, activation, and performance measurement.
• Guide data integration, analytics, and customer data initiatives while ensuring alignment with broader business and technology objectives.
• Collaborate with architects, technical teams, and client stakeholders to develop solution roadmaps, validate designs, and drive successful delivery.
• Lead client workshops, requirements-gathering sessions, and solution discussions, serving as a trusted advisor to stakeholders.
• Manage project plans, risks, team coordination, and delivery milestones while maintaining high-quality client experiences.
• Mentor and coach junior team members, providing guidance on project execution, problem-solving, and professional development.
• Contribute to business case development, solutioning, proposal support, and thought leadership initiatives within the practice.

• Bachelor's or Master's degree in Business Analytics, Computer Science, MIS, Engineering, or a related field with strong academic performance.
• 5-8+ years of experience delivering technology, customer data, marketing technology, customer engagement, or analytics solutions.
• Experience with customer data platforms (CDPs), marketing automation platforms, customer engagement technologies, or related data…