Director - Sales Operations

* ** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
* ** Continuous professional growth and leadership opportunities.**
* ** Health, wellness, and financial benefits to offer peace of mind to you and your family.**
* ** World-class facilities and the technology you need to thrive – in our offices or yours.
** Collaborate with compensation and Anaplan development teams to align incentive structures with performance goals and modelling to support plan design.
* Strategic Thinking:
Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
* Leadership:
Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
* Communication:
Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

* Collaboration:

Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
* Problem-Solving:
Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
* Customer-Centric Mindset:
Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer-centric approach, fostering a culture of customer focus throughout the organization.
* Results Orientation:
Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.
* Adaptability:
Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
* Strategic Implementation:
Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.
* Continuous Improvement:
Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.
* Skilled in strategic planning and implementation, aligning with the responsibility of developing and implementing strategic plans to achieve organizational goals.

- Expert
* Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success.

- Expert
* Ability to identify and mitigate risks, aligning with the responsibility of safeguarding the organization’s operations and reputation.

- Expert
* Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets.

- Expert
* Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied.

- Expert
* Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth.

- Expert with the ability to define a multi‑year vision for the function, translate that vision into a clear operational roadmap, and lead the High degree of analytical and problem-solving skills, with ability to interpret data and convert insights into actionable recommendations.

Experience with forecasting methodologies, quota-setting frameworks, and compensation modelling tools (e.g., Anaplan). Proficiency with CRM platforms, with a proven ability to drive adoption and optimize system workflows.
* Completed Bachelor's Degree in Business or a related field, or relevant work experience required
* 7-10 years of experience in Sales, Operations, or a relevant functional area
* 4+ years of experience in a management position required
* Ability to travel to SHI, Partner, and Customer Events
* Ability to travel 25%
* Extensive experience in sales operations, ideally in a leadership capacity within a complex and high-growth organization.
* Strong understanding of CRM systems such as Dynamics, Salesforce and business intelligence platforms such as Power BI.
* Demonstrated ability to design, implement, and evolve KPIs and performance frameworks.
* Proven track record of driving cross-functional collaboration with sales, finance, and go-to-market teams.
* Strong leadership capabilities with experience developing high-performing operational teams.
* Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
* Continuous professional growth and leadership opportunities.
* Health, wellness, and financial benefits to offer peace of mind to you and your family.
* World-class facilities and the technology you need to thrive – in our offices or yours.
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