Associate Director, Workplace Operations
Listed on 2026-02-26
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Management
Operations Manager, Program / Project Manager, Administrative Management, Healthcare Management
The Associate Director, Workplace Operations is responsible for overseeing facilities and workplace operations across office, lab, and manufacturing spaces, ensuring a safe, compliant, and productive environment while delivering exceptional employee experiences. This role manages space optimization, vendor oversight, and daily operations, driving operational excellence through continuous improvement initiatives, technology-enabled solutions, and strategic partnerships. In addition, the Associate Director is committed to supporting a dynamic hybrid work environment that fosters flexibility and productivity.
By evolving workplace strategies and services to meet business needs, this position ensures a seamless and engaging experience for employees, contractors, and visitors. Through strategic planning, innovation, and operational leadership, the role creates inclusive, collaborative spaces that promote well-being and high performance.
This role is based full-time on-site in Princeton, New Jersey, with a Monday–Friday, five-days-per-week workplace presence required.
Below is a list of the Associate Director, Workplace Operations responsibilities:
Oversee workplace operations across four sites (Princeton, NJ; Rockville, MD; Hayward, CA; Boston, MA), including office, lab, and manufacturing spaces.
Ensure a safe, compliant, and productive work environment at all times.
Manage all aspects of workplace operations: space planning, mail services, meeting support, security, maintenance, and vendor management.
Drive operational improvement programs using benchmark standards and best practices.
Develop and manage budgets, forecasts, and financial reporting.
Establish and maintain standards for facility services, including SLAs, KPIs, and continuous improvement initiatives.
Review and manage contracts to ensure compliance with corporate standards.
Implement technology solutions for space and process optimization.
Track and report on key performance indicators related to facilities and employee experience.
Provide best-in-class workplace experience for employees.
Required Skills
Strong knowledge of facilities systems, workplace safety, and relevant local regulations.
Expertise in vendor oversight and performance-based contract management.
Ability to lead complex problem-solving initiatives, including root cause analysis and process improvement.
Excellent relationship-building and stakeholder management skills.
Strong communication, interpersonal, and presentation abilities.
Proven leadership in managing multi-site operations and cross-functional teams.
Strategic thinker with a focus on operational excellence and employee experience.
High adaptability and innovation in a fast-paced, evolving environment.
Customer-service orientation with a team member-first mindset.
Qualifications
8-10 years of progressive experience in facilities and workplace operations, including 5+ years in a managerial role.
Extensive experience managing multi-million-dollar budgets and financial operations.
Demonstrated success in contract negotiation and vendor management across multiple geographies.
Experience leading operational excellence programs and managing matrix organizations.
Strong knowledge of building systems and workplace safety standards.
Proven ability to design and deliver exceptional workplace experiences.
Professional presence and ability to engage effectively with stakeholders at all levels.
Bachelor's Degree preferred.
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