Director, Administration, Quality & Safety

Overview

The Director of Administration, Quality & Safety provides strategic and operational leadership for administrative management, quality, safety, compliance, risk management, and facilities function that support Campus Dining.

Reporting to the Assistant Vice President for Campus Dining, this position serves as a member of the Campus Dining senior leadership team and ensures that the department’s administrative infrastructure, people-related processes, safety and compliance programs, risk controls, quality standards, and facilities priorities are coordinated, reliable, and aligned with Campus Dining’s mission, service standards, and long-term goals.

The role provides leadership across administrative planning, project management, policy development, operational coordination, position and workforce management, onboarding, orientation, training, University and Campus Dining systems, personnel compliance, quality assurance, food and workplace safety, regulatory compliance, internal controls, risk mitigation, space planning, renovations, and facilities coordination.

This position requires a senior professional with broad expertise in administration, operations, compliance, risk management, facilities coordination, project management, and relationship management to advance departmental priorities, strengthen internal practices, and support continuous improvement across Campus Dining.

A cover letter is required for full consideration.

Administrative Management

• Lead initiatives that improve operational excellence, organizational efficiency, internal processes, and future service delivery models.
• Identify and manage strategic, high-priority Campus Dining projects that significantly advance organizational goals and objectives.
• Lead the strategy, design, and continuous improvement of department-wide training and development programs that strengthen onboarding, compliance, service standards, operational consistency, and employee readiness across Campus Dining.
• Contribute to strategic thinking and decision-making for the office, beyond individual domain responsibilities, as a member of the Campus Dining Leadership Team.
• Collaborate with senior management to align operational goals with Campus Dining’s mission; including facilitating the annual goal setting and planning process for the office, working closely with each Campus Dining senior leadership team member.
• Determine the resources required to implement strategic priorities and lead the organization’s overall human resources strategy.
• Partner with senior leaders, managers, chefs, University Services Talent & Organizational Development, and Office of Human Resources to assess workforce development needs, align learning priorities with operational goals, and build manager capability in coaching, performance management, and team development.
• Identifies best practices and utilizes a data-driven approach to administrative decision making and resource management.
• Lead Campus Dining policy development and review, ensure timely communication and dissemination of policies and procedures, and optimize software tools used to organize and share policy information.
• Establish systems, materials, reporting tools, and metrics to monitor training completion, evaluate effectiveness, identify gaps, and use audit results, incident trends, customer feedback, and operational data to drive targeted development and corrective action plans.
• Develop comprehensive project plans, including timelines, resource allocation and risk management strategies.
• Communicate project updates, milestones, and key deliverables to stakeholders; conduct regular project meetings to track progress, address challenges, and solicit feedback from team members.
• Partner with the Executive…