Quality Manager

We are looking for a dynamic and impactful Quality Manager to lead and elevate the quality standards across our Strategic Business Unit (SBU) worldwide. Reporting directly to the Head of R&D, you will be responsible for driving measurable improvements in customer experience, reducing warranty rates and costs, and optimizing the overall cost of quality.

• Leading resolution of global quality issues and acting as the primary interface for customer quality concerns.
• Managing warranty processes including tracking failed parts, RMAs, and free-of-charge replacements.
• Collaborating with Technical Support and Service teams for rapid issue resolution.
• Monitoring, analyzing, and reporting Cost of Quality and warranty trends, providing actionable insights to senior leadership.
• Leading root cause analysis, CAPA processes, and continuous improvement initiatives using structured problem-solving techniques.
• Supporting new product development with Quality by Design principles and predictive reliability engineering.
• Owning and improving the Quality Management System (QMS), ensuring compliance with ISO standards and internal audits.
• Partnering with suppliers to enhance incoming product quality and reliability.
• Fostering a Zero-Defect quality culture with ongoing training and awareness initiatives.