Retail Operations Supervisor

Founded in San Francisco in 2011,
The Apothecarium began as a patient‑focused medical dispensary and has grown into a trusted, award‑winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one‑on‑one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go‑to destination for cannabis.

The Operations Supervisor will focus on back of house store operations, including vault & shrink control, inventory balancing between medical and adult use licenses (in Metrc and Point‑of‑sale), product receiving, transferring, and preparation. Lead and participate in all Inventory counts and reconciliation. Maintain ECOM pre‑order/weborders, etc. The Operations Supervisor reports to the GM and AGM(s) to drive successful order fulfillment, inventory controls, and back of house efficiencies.

• Receive product against packing slip/manifest and PO and enter receiving and inventory information into the appropriate software system or systems.
• Process shipments by printing labels, affixing labels, and properly storing product in the vault.
• Vault picking, packing, unpacking, and canceling of ECOM Web orders, quick pick up in store, and curbside pick up (where applicable).
• Work with the AGM and GM to meet all regulatory, compliance, safety requirements. Correct all violations with a sense of urgency.
• Understanding and ability to accurately maintain seed‑to‑sale tracking, POS System, Metrc and ECOM platform(s).
• Participate and lead all scheduled dispensary inventory counts.
• Identify, report, and reconcile any inventory discrepancies with assistance from AGM and GM.
• Accurately record, track, and maintain all inventory related data through internal management software and systems.
• Maintain/participate in providing detailed and accurate record keeping.
• Develop and distribute inventory reporting on a regular basis.
• Work with AGM and GM to brainstorm ways to reduce inventory discrepancies and “shrink”.
• Responsible for participating in accurate and efficient flow of products from storage to the point of sale, and vice versa.
• Update other staff members on inventory processes and procedures.
• Ability to troubleshoot and communicate IT related issues to the appropriate parties/channels.
• Ensure the Front of House is adequately stocked and being replenished in a timely fashion to support the business.
• Ability to cover sales floor when needed and successfully engage customers when applicable.

• Must meet minimum age requirements by state as determined by the Department of Health.
• A minimum of 1‑2 yrs of cannabis dispensary experience.
• High School Diploma/GED Required.
• Strong computer skills, including Microsoft Excel.
• Excellent math & accounting skills.
• Excellent organizational and time‑management skills.
• Ability to work both independently and in a team environment.
• Ability to pass a full background check.
• Work/manage coverage of weekends and holidays as necessary.
• Must be flexible regarding work schedule, including evenings/weekends/holidays/overnights et cetera.
• Must be and remain compliant with any and all company and DOH regulations.

• Able to push, pull, lift, or move a minimum of 50 lbs.
• Capable of sitting, standing, kneeling, bending, squatting and/or walking for extended periods of time.
• Ability to handle cash or card transactions with patients using an electronic processing system.

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
• Mental Health & Wellness Support – Access to the AI‑powered Sabender platform, confidential counseling and life…