Shift Lead

Princeton University Store is seeking a Sales Lead to provide Assistant Store Manager-level leadership at its University Place location. This role is ideal for a confident retail leader who can develop people, deliver an exceptional customer experience, drive sales, protect company assets, and take ownership of daily business operations.

Reports To:

General Manager, Stores

Supervises:
Sales associates during assigned shifts

Employment Type:

Full-time, hourly

Schedule:

Varied schedule based on business needs, including weekends, holidays, and peak university periods

Work Location:

36 University Place, Princeton, NJ 08540

Salary Range:
Salary will be determined based on experience and qualifications.

Benefits:
Eligible employees may participate in the company’s benefit programs, including health, dental, vision, retirement, paid time off, and other benefits made available to eligible employees.

Princeton University Store is an independent omnichannel retailer serving the Princeton University community through two stores, ecommerce, campus events, and pop-up retail.

The Sales Lead is a key member of the store leadership team and is responsible for helping manage the daily business. As the senior leader during assigned shifts, this position takes ownership of team performance, sales results, customer experience, operating standards, cash controls, safety, and asset protection.

This role requires visible leadership, strong business judgment, and the ability to make decisions independently. The Sales Lead works closely with the General Manager, Stores to execute business priorities, address operational challenges, develop associates, and ensure the store consistently meets performance expectations.

• Sales goals and key business priorities are clearly communicated and actively managed.
• Customers consistently receive welcoming, knowledgeable, and professional service.
• Associates understand expectations, remain engaged, and are held accountable for results.
• Staffing and responsibilities are adjusted effectively based on customer traffic and business needs.
• Cash handling, inventory, loss prevention, safety, and other operating controls are completed accurately.
• The store remains organized, replenished, clean, and ready to serve customers.
• Leadership receives clear communication regarding performance, staffing, incidents, and business needs.

• Serve as the Manager on Duty and take ownership of the store’s performance during assigned shifts.
• Set priorities, direct daily workflow, deploy associates, and adjust coverage as business needs change.
• Drive sales by monitoring performance, identifying opportunities, and coaching the team on customer engagement and selling behaviors.
• Lead, motivate, and develop associates through clear expectations, realtime feedback, recognition, and accountability.
• Support the General Manager, Stores in executing business plans, operational priorities, and company initiatives.
• Resolve customer concerns and make appropriate service, staffing, safety, and operational decisions.
• Maintain strong standards for merchandising, replenishment, recovery, cleanliness, and product presentation.
• Complete and enforce cash handling, deposit, refund, inventory, loss prevention, security, and building procedures.
• Respond calmly and effectively to urgent, sensitive, or unexpected situations.
• Document and communicate results, incidents, staffing concerns, and outstanding business needs to store leadership.
• Help create a professional, inclusive, productive, and results focused work environment.

• Three or more years of retail experience, including supervisory or management responsibility.
• Experience serving as Manager on Duty or…