Sales Supervisor, Full-Time - Palmer Square

Overview

We are a mission‑based company investing in an inclusive culture focused on innovation and sustainability. The Sales Supervisor will lead and execute store efforts to achieve individual store goals.

• Consistently meet and exceed sales goals.
• Lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Deliver an excellent customer experience through a customer‑first mindset to build loyal relationships.
• Contribute to a technology‑led in‑store experience that surprises and delights customers.
• Maintain outstanding customer‑experience feedback scores (NPS).
• Act as a brand ambassador embodying brand values and engaging customers.
• Maintain inventory accuracy and controls through cycle counts and oversight of inbound/outbound inventory.
• Track inventory metrics and use data to improve the team.
• Support loss prevention initiatives and train staff.
• Sustain seamless store operational procedures and weekly workflow.
• Support merchandising presentation strategy and concept standards, leading and training staff.
• Provide real‑time and weekly feedback on sales and allocation to leadership.
• Enforce policies and procedures consistently.
• Motivate and support sales associates.
• Onboard new hires and coach existing associates.
• Lead through training and customer‑experience programs.
• Maintain a professional, healthy, and productive work environment.

• Minimum of 3 years retail experience.
• Experience working with a sales or retail organization or within an operationally intensive business.
• Ability to work in fast‑paced, ever‑changing environments.
• Strong interpersonal skills and ability to interact with diverse personalities.
• Driven, self‑motivated approach to new challenges.
• Excellent communicator with a passion for people.
• Effective, expedient problem‑solver with keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.

The wage for this full‑time position is $22‑$28 per hour. The role requires a minimum of 30 hours per week, up to 40 hours per week. Daily open availability across a full 7‑day work week is required. Flexible schedule (days, nights, weekends, and holidays) is also required.

Benefits include:
Health, vision, and dental insurance for eligible employees; paid vacation, sick, holidays, and volunteer time‑off for eligible employees; a 401(k) with company match; a mission‑based, casual, and entrepreneurial work environment.

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.