Service Now Developer

ROLE: SERVICE NOW DEVELOPER (PROCUREMENT MODULE IMPLEMENTATION)

OVERALL EXPEREINCE: 10

YRS

Overview

We are seeking an experienced Service Now Developer to support a client engagement focused on implementing Service Now s built-in Procurement Management functionality and its associated workflows. The role involves configuring out-of-the-box procurement capabilities, tailoring workflow automation to client requirements, and building a custom integration between Service Now and Oracle E-Business Suite (EBS) via an existing REST API. This is a hands-on development role requiring strong core Service Now platform skills and workflow expertise.

Key Responsibilities

Implement and configure Service Now s built-in Procurement module, including catalog items, requisitions, purchase orders, and receiving workflows.

Design, build, and administer workflows and flows (Flow Designer / Workflow Editor) associated with procurement processes.

Develop custom integration logic connecting Service Now to Oracle EBS, tying into and modifying existing REST API endpoints to support data exchange.

Customize forms, business rules, UI policies, ACLs, and script includes to meet client-specific procurement requirements.

Troubleshoot and resolve issues related to workflow execution, integration failures, and data synchronization between Service Now and Oracle EBS.

Collaborate with client stakeholders, business analysts, and the project team to translate requirements into scalable Service Now solutions.

Follow Service Now development best practices, including update set management, scoped application development, and version control.

Support testing (unit, integration, UAT) and provide documentation for configurations and customizations delivered.

Required Qualifications

Proven hands-on experience with core Service Now development: client scripts, business rules, UI policies, UI actions, script includes, and ACLs.

Demonstrated expertise creating and administering Service Now workflows and/or Flow Designer flows.

Solid foundational knowledge of the Service Now platform architecture, data model, and administration.

Experience with the Service Now Procurement (Sourcing/Procurement Management) application or comparable ITSM/ITBM module implementations.

Experience building or consuming REST API integrations, including authentication, payload mapping, and error handling.

Familiarity with Oracle EBS data structures or prior experience integrating Service Now with ERP systems is a strong plus.

Strong analytical and troubleshooting skills, with the ability to work independently in a client-facing environment.

Excellent communication skills, both written and verbal, for interfacing with client technical and business teams.

Qualifications

Service Now Certified System Administrator (CSA);
Certified Application Developer (CAD) preferred.

Service Now Certified Implementation Specialist Procurement or ITSM.

Prior experience on Oracle EBS integration projects.

Experience with JavaScript, Glide Script, and REST/SOAP web services within Service Now.