PBX Operator

Responsible for operating appropriate telecommunication equipment to provide communication services for the entire hospital.

• High school diploma or equivalent.

• One (1) year experience in customer service.

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Operate telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receive incoming calls and connect them as requested.
• Monitor alarms such as fire, emergency, security, and telecommunications equipment.
• Announce emergency codes and activate pagers and other communication devices.
• Relay and route written and verbal messages.
• Identify problems with communication devices and take appropriate action.
• Document required information in appropriate logs.
• Utilize crisis intervention skills when dealing with callers/emergency situations.

• Able to sit for extended periods of time.
• Able to read and write legibly.

• Standard office environment.

• Strong written and verbal communication skills.
• Ability to operate basic office equipment such as phones, computers, copier, fax machine, etc.
• Ability to multi-task and handle multi-line phone system.
• Ability to respond to emergency situations in a calm, professional manner.

Scheduled Weekly

Hours:

40

Shift:

Exempt/Non-Exempt: United States of America (Non-Exempt)

Company: PCH Princeton Community Hospital

Cost Center: 639 PCH Switchboard

Address: 122 12th Street Princeton West Virginia

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.