Rental Supervisor

Job Details

Job Location:

Willamette Pass - Crescent Lake Jct, OR 97733

Position Type:
Seasonal

The Rental Supervisor ensures the department is providing top-notch customer service to guests renting gear. If you enjoy the fast-pace of rentals and like to keep the gear tuned and ready, you may be a match for this seasonal leadership role at Willamette Pass Ski Resort where the company purpose is to Give People the Freedom to Ski while providing high-quality service to our guests.

• Oversee the day-to-day operations of the rental department in coordination with the department manager, with an emphasis on teamwork and successful daily team operations.
• Effectively supervise and support the rental team members with an on-the-floor and hands-on approach.
• Successfully perform duties at all stations, including teching, tuning, scanning, and boot room.
• Successfully perform opening and closing procedures in the rental department, including signage, stanchions, cleaning, etc.
• Assist with the monthly and start/end of season rental and demo inventory counting.
• Assist with the creation, maintenance, and modification of a department schedule.
• Help execute winter training plans for teching equipment, equipment usage, tech station, general resort knowledge, and providing excellent customer service.
• Assist with the oversight of departmental administrative tasks including inventory control, and cost control.
• Assist with tune shop duties, including tunes, waxes, and binding mounting.

• Must be at least 18 years of age.
• Knowledge of ski and snowboarding binding setup.
• Ability to communicate effectively and professionally with guests and co-workers.
• Ability to read, understand, and comply with all company and departmental policies and procedures.
• At least one year of experience in an outdoor equipment rental shop is required.
• At least one year of experience in a leadership or team-building role is preferred.
• Must be available to work at least 4 days per week, including holidays and weekends.
• Ability to get certified in proper helmet fitting and safety, SDS Certification, Training in proper boot fitting, Certifications through ski binding manufacturers.