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Guest Experience Agent - Reservations & Upsells
Job in
Prior Lake, Scott County, Minnesota, 55372, USA
Listed on 2026-07-10
Listing for:
Mystic Lake Casino
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
Mystic Lake Casino is hiring a Call Center Representative to handle guest inquiries and reservations, serving as the voice of the enterprise with a focus on high-quality service and sales opportunities.
You will route calls, confirm/cancel reservations, quote rates, and upsell experiences, while using multiple systems in a fast-paced environment. The role emphasizes guest satisfaction and accuracy.
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