Service Dispatch

Securitas Technology is seeking a Service Dispatch professional to coordinate field service for electronic security and life safety systems. In this role, you will receive and prioritize service requests, schedule and dispatch technicians, and manage work orders to ensure timely, accurate response for commercial and enterprise clients. You'll communicate with customers, monitoring, and operations teams, maintain precise documentation in dispatch systems, and support safety and service standards.

This position offers exposure to cutting-edge security technologies, cross-functional collaboration, and opportunities for professional growth in a global, innovation-driven environment.

Responsibilities

• Receive and prioritize service requests via phone, email, and monitoring platforms.
• Schedule and dispatch field technicians for security and life safety systems service calls.
• Monitor job status, adjust schedules, and communicate updates to customers and internal teams.
• Create and maintain accurate work orders, service tickets, and documentation in dispatch/CRM systems.
• Coordinate parts, materials, and access requirements with operations and warehouse teams.
• Support service-level and response-time goals while maintaining high customer satisfaction.
• Escalate urgent or life-safety issues according to company procedures and safety protocols.
• Collaborate with sales, monitoring, and technical teams to resolve service issues efficiently.

Required Skills

• Service dispatching
• Customer service
• Work order management
• Scheduling and coordination
• Multiline phone systems
• Ticketing/CRM software
• Basic electronic security systems knowledge
• Data entry and documentation
• Time management
• Communication skills