Player Development Manager

Mystic Lake Casino, Prior Lake, MN 55372, USA

Come join our premier casino resort and entertainment destination as our Player Development Manager! We are looking for a rockstar who has excellent leadership and decision‑making skills. This opportunity will grow and develop their team to ensure all guests have the most memorable experience. Enjoy weekly pay, 401k match starting day one, and health benefits.

Job Overview: Responsible for executing VIP Marketing strategies as developed by the Player Development Leader, working towards established revenue goals. Responsible for working with the Player Development Leader to identify strategies targeted at cultivating premium players with an emphasis on developing relationships to enhance the growth of gaming revenues within various player segments. Manages and coaches team members with direct and/or indirect reporting relationships on maintaining relationships with the Players to promote positive guest service through prompt, courteous and efficient service.

Collaborates with other departments to ensure that the execution of VIP events delivers the expected guest experience.

Empower Your Future:
The Work You’ll Lead:

• Ensures full adoption and consistent utilization of CRM tools and strategies in support of telemarketing; sales and relationship building efforts; player preferences; extension of offers and rewards; and conversion into visitation and increased loyalty.
• Oversees the development and maintenance of the VIP guest marketing strategy that increases market share and profitability. This includes the development and implementation of new programs to ensure high quality patronage and player migration from to VIP from non‑VIP through personalized service and attention.
• Implements the strategic host plan, including non‑carded players, to ensure all player programs are followed to maximize profits. Establishes department performance goals, monitoring, and reporting on results for all assigned programs and staff.
• Oversees the creation, development, and hosting of all on‑ and off‑property events to maintain guest loyalty, develop new players, and re‑establish patronage of inactive players. Requires close collaboration with multiple departments within the Gaming Enterprise.
• Works with the Director to establish department performance goals for Executive Hosts. Monitors and reports on results for all assigned programs and staff. Builds a culture that motivates and rewards team members for their efforts toward acquiring new business.
• Reviews player issues and player rewards with host staff and Club M management to ensure the highest level of guest satisfaction and procedural compliance.
• Assists with the execution of the national VIP player database program, including support for the Independent Representative and national VIP travel programs.
• Ensures that appropriate reports are generated and analysis is completed to measure the effectiveness of player development programs.
• Interviews, selects, hires, and promotes team members. This includes training, developing, performance management and termination.

Job Requirements:

Reflects MINIMUM
EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required to meet the expectations of this job:

• A combination of a post‑high school education in Marketing, Business, or related field and experience in player development or casino marketing equal five years. Bachelor’s degree preferred.
• Minimum of three years supervisory experience in casino/hotel, guest service, concierge, or host services in either a gaming or hospitality environment.
• Proven track record of success in a sales environment.
• Demonstrated knowledge of guest tracking or complimentary activities.
• Ability to communicate with a diverse population.
• Demonstrated excellent interpersonal communication skills.
• Proficiency in word‑processing, spreadsheets, database, presentation, and electronic mail.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance,…