Full -Time Lead Budtender

• Location 2571 Credit Union Drive,Prior Lake, MN, 55372,United States
• Job Category Greenhouse Development LLC
• Employee Type Full-Time Non-Exempt

Reports to: Store Manager

Exempt: No (hourly)

Position Type: Full-time

Are you the cannabis expert who loves both the product knowledge side and the people side of retail? Do you thrive on being the go-to person for both customers seeking guidance and teammates who need support? Can you seamlessly shift from educating a customer about terpene profiles to handling cash drops and ensuring everything runs smoothly? If you're nodding along and already thinking about how you'd elevate both customer experiences and team operations, we want to talk.

We're looking for a Budtender Lead who's ready to be the essential bridge between our management team and our front-line cannabis educators. You'll be the expert who ensures our budtender team has everything they need to provide exceptional customer experiences while also stepping in as a hands-on budtender when coverage is needed.

Think of yourself as part cannabis consultant, part team coordinator, part operations specialist, and part customer experience champion. You'll be supporting store management with the day-to-day operations that keep everything running smoothly, while also being the cannabis knowledge resource that both customers and teammates rely on.

This isn't just about being senior budtender—you'll be a key holder with real responsibility, a mentor to your team, and a trusted expert who can educate customers across all experience levels about cannabis products that go far beyond just THC percentages.

• Provide day-to-day assistance with retail operations, including cash drops, preparing change, and ensuring proper coverage across all positions
• Serve as key holder with opening and closing responsibilities—because someone needs to be the reliable foundation
• Oversee and provide cannabis knowledge support to the budtender team, helping them grow their expertise
• Schedule and communicate shift breaks and lunches to keep the team running smoothly
• Act as the main communication link between the budtender team and management, ensuring everyone stays connected
• Assist management with daily online menu updates and catch any inaccuracies or system errors before customers see them

• Execute a customer-first environment through honesty, integrity, and genuine care for helping people find what they need
• Share your deep cannabis knowledge to help customers understand product qualities, effects, and wellness applications
• Guide customers toward products based on their individual needs—whether they're interested in specific terpenes, particular effects, or exploring beyond high-potency options
• Drive repeat business through excellent service and our loyalty program, building relationships that keep customers coming back
• Step in as a budtender when needed, providing the same exceptional service and education you expect from your team

• Master our point of sale system
• Handle daily cash sales including cash counts, documenting drops and tips with precision
• Maintain confidentiality of all sensitive information with the professionalism this industry demands
• Ensure staff and operations comply with all applicable regulations and codes
• Complete daily operational tasks effectively and on time
• Keep the facility clean, well-presented, and organized so products and spaces look their best
• Supervise store staff when Store Manager and Assistant Store Managers are absent
• Help newer team members develop their cannabis knowledge and customer service skills
• Handle problem-solving and conflict…