Residential Operations Manager

NAFI Connecticut Residential Operations Manager

NAFI Connecticut provides programs, consultation, and support services in a variety of settings across Connecticut, New York and Rhode Island. We work with adults, children, and families to increase communication and social skills, improve relationships, increase circles of support, and provide therapeutic services based on best-practice research. We believe that people can change, and we work to empower each individual in their own care.

We are currently seeking an experienced residential professional ready to take the next step into program leadership. The Residential Operations Manager will split their time between two therapeutic group homes in New Britain and Prospect, CT, serving adolescent and young adult males ages 13-21. This role supports the day-to-day operations of both homes, with a strong focus on maintaining a positive, therapeutic milieu, developing residential staff and supervisors, and ensuring consistent, high-quality program operations.

Our youth receive residential, clinical, and nursing services while attending school and participating in activities in the community.

Responsibilities Include:

• Maintain a visible leadership presence and help promote a positive, structured, and therapeutic culture across both homes
• Support, coach, and develop Shift Supervisors and direct-care staff
• Assist with staff scheduling, coverage, onboarding, and training
• Provide supervisor coverage during vacations, absences, and vacancies as needed
• Promote consistency in residential routines, staff expectations, documentation, and shift-to-shift communication
• Work collaboratively with residential, clinical, nursing, and program/agency leadership
• Help ensure compliance with agency policies, licensing requirements, regulations, and quality standards
• Identify operational or staffing challenges and help develop practical solutions

Our Exceptional Benefits:

• Generous paid time off
• 3-6 weeks' vacation, 7 sick days and 11 paid holidays each year

Employee Health and Wellness:

• Comprehensive and affordable medical, dental, prescription and vision coverage (Reimbursements for fitness, weight loss, holistic health programs)
• No cost employee assistance program
• Voluntary employee focused wellness programs

Retirement and Financial Planning:

• Company matching 403b and no cost retirement consulting
• Company paid for life Insurance and long-term disability
• Public service loan forgiveness
• Insurance including accident, hospital indemnity, supplemental Life
• Pet Insurance
• Tuition reimbursement:
  Includes licensure fees, professional memberships

…and much more!

Desired

Qualifications:

• High School Diploma / Bachelor Preferred
• 3 years experience

Salary/Hourly Rate: $58,000 per year

Inclusivity and Non-Discrimination Statement:

NAFI Connecticut, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other federal, state or local protected class. Inclusivity and removing barriers are important to us. We are passionate about instilling a sense of belonging, celebrating diverse perspectives, and offering equal opportunities for employees to contribute and grow.

We encourage members of underrepresented or marginalized communities and all those that share in these beliefs to apply.

E-Verify Employer / Equal Opportunity Employer / Affirmative Action

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.