Account Manager

Description

The Best Teams are Created and Maintained Here.

• The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long‑term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long‑term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues.
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met.
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.
• Assist the Branch Manager in overall leadership of the branch, including participation in all relevant meetings.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels.
• Coordinate with the Branch Administrator to keep client records and contact information current.
• Perform additional duties as assigned by the Branch Manager.

• Associate’s or Bachelor’s degree in a business‑related field, or equivalent experience in a customer‑focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

• Operation of computer and other office equipment (e.g., laptop, cell phone, sales and operational programs/tools).
• Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time.
• Customarily and regularly spends more than half of the time working away from company places of business, walking job sites, selling and obtaining orders or contracts for services.
• Ability to travel by car, train, and plane.
• Position requires traversing uneven grounds and walking on job sites with clients and the branch team for periods up to 4 hours.
• Maintain required medications to address any known allergic reactions at all times.

• Works both indoors and outdoors; attends branch stretch and flex 3–4 days per week.
• Field‑based position, a combination of office and customer‑facing duties.

Bright View Landscapes, LLC is an Equal Opportunity and E‑Verify Employer.

Bright View offers a suite of health, wellness, and financial benefits to full‑time team members. The benefits package includes medical, dental, and vision insurance, ancillary and voluntary products, a 401(k) savings plan with employer contributions, and 6 to 9 company‑paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or variable pay opportunities based on position and performance.

A detailed benefits package will be provided during the interview process.

This job description is subject to change at any time.

It’s Not Just a Team. It’s One Bright View.