Enrollment Sales - Member Services Manager

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement

D1 Prosper is not a traditional gym. We are a coach‑led athlete development system focused on long‑term performance, structure, accountability, and measurable results for youth athletes and adults.

We are building a high‑energy, high‑accountability culture centered around:

• Athlete development
• Parent communication
• Performance tracking
• Elite customer experience
• Strong community presence

This role is ideal for someone who thrives in a fast‑paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow‑through.

The Performance & Enrollment Lead is responsible for:

• Converting leads into memberships
• Conducting athlete/parent consultations
• Managing follow‑up and communication
• Supporting member retention and experience
• Helping drive overall revenue growth inside the facility

This is a relationship‑driven sales and operations role inside a performance training environment.

You will work directly with:

• Parents
• Student‑athletes
• Adult members
• Coaches
• Local community relationships

• Conduct athlete and parent consultations alongside coaches
• Guide prospects through assessments and recommended training paths
• Follow up on leads, no‑shows, and expired members
• Help drive PT, semi‑private, and membership conversions
• Maintain high conversion standards and pipeline organization
• Execute phone, text, email, and in‑person follow‑up

• Deliver high‑level customer service and communication
• Help maintain a positive member experience from onboarding through retention
• Support member check‑ins, account management, and scheduling
• Assist with retention conversations and roster management
• Coordinate parent communication and athlete milestone tracking

• Support a high‑energy, team‑first environment
• Maintain professionalism and urgency during peak hours
• Work closely with coaches and leadership
• Represent the D1 Prosper brand in a positive and professional way

We are looking for someone who:

• Has strong people and communication skills
• Is confident in consultative sales
• Can build trust quickly with parents and athletes
• Thrives in fast‑paced environments
• Is organized and detail‑oriented
  
  Has follow‑through and accountability
• Brings positive energy and professionalism daily

Experience in one or more of the following is preferred:

• Performance training
• Membership sales
• Hospitality or customer service
• Youth sports
• High‑ticket or consultative sales
• CRM or lead management systems

Compensation may include:

• Base pay +
• Commission
• Performance bonuses tied to KPIs
• Growth opportunities within the organization

• Lead response time
• Consult‑to‑close conversion rate
• Monthly EFT growth
• PT / semi‑private conversion
• Retention and member engagement
• Follow‑up consistency and pipeline management

This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic.

Peak operating hours are typically:

• 11:00AM– 7:00 PM weekdays (some Saturdays 9‑12)

Success in this role means:

• Strong lead conversion
• High member satisfaction
• Consistent follow‑up
• Positive parent relationships
• Revenue growth
• Ownership mentality inside the facility