Collections Specialist

Position Description

The Collections Specialist is responsible for managing customer accounts receivable, reducing delinquency, improving cash flow, and maintaining positive customer relationships. This role partners closely with Finance, Sales, Customer Success, and Operations to resolve billing issues, drive timely collections, and support overall financial performance.

• Manage assigned portfolio of customer accounts and monitor aging reports.
• Conduct collection outreach via phone, email, and customer portals.
• Investigate and resolve invoice, payment, and account discrepancies.
• Partner with internal teams to resolve disputes and remove barriers to payment.
• Maintain accurate account notes and collection activity records.
• Prepare and distribute statements, invoices, and collection correspondence.
• Analyze aging trends and recommend actions to reduce past‑due balances.
• Support month‑end close activities and reporting requirements.
• Escalate high‑risk accounts and recommend appropriate collection strategies.
• Deliver a professional customer experience while balancing collection objectives.
• Identify opportunities to improve billing and collection processes.

• Strong communication, negotiation, and customer service skills.
• Experience with ERP/accounting systems preferred (Net Suite, SAP, Oracle, Microsoft Dynamics, or similar).
• Intermediate Excel skills and experience with reporting and analysis.
• Strong attention to detail, organization, and follow‑through.
• Equivalent combination of education and relevant experience will be considered.

• Results‑oriented with strong problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Collaborative approach to working across departments.
• Commitment to accuracy, integrity, and continuous improvement.
• Excellent written and verbal communication skills.

Hourly Compensation Range of $26–$31 per hour. Annual Bonus Opportunity of 7.5%.

Novara is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast‑feeding and/or pregnancy‑related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally‑protected status in accordance with the requirements of all federal, state and local laws.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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