Child Support Enforcement Agent

Position: CHILD SUPPORT ENFORCEMENT AGENT I
Department

Department of Human Services

Division

Social/Human Services

Salary

$56,123.00 - $63,695.00

Job Profile

JC-- Child Support Enforcement Agent I (C94 L2882 OHHS DHS)

Scheduled Work Days & Work Hours

Monday - Friday, 8:30 am - 4:00 pm

35 Hours - Standard

Restricted/Limited to the Leave of the Prior Incumbent

Job

Requisition Number

JR102967 CHILD SUPPORT ENFORCEMENT AGENT I (Open)

Pay Grade

C00322 A

Classification

Child Support Enforcement Agent I

Class Definition

GENERAL STATEMENT OF DUTIES:
Within the Department of Human Services (DHS), to be responsible for processing cases involving the establishment of paternity, location of parents, establishment of child support and medical orders; to provide welcoming and courteous service to customers seeking assistance on all child support issues, in person, by telephone, or by scheduled appointment; to meet with and/or interview applicants to obtain documents, location information, ascertain paternity, establish support and medical orders for DHS programs related to child support, as assigned;

and to do related work as required.

SUPERVISION RECEIVED:
Works under the supervision of a superior from whom specific instructions are received and who evaluates work through review of cases, reports, conferences and field visits.

SUPERVISION EXERCISED:
None.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

* Within the Department of Human Services (DHS), to be responsible for processing cases involving the establishment of paternity, location of parents, establishment of child support and medical orders; to provide welcoming and courteous service to customers seeking assistance on all child support issues, in person, by telephone, or by scheduled appointment; to meet with and/or interview applicants to obtain documents, location information, ascertain paternity, establish support and medical orders for DHS programs related to child support, as assigned;

and to do related work as required.

* To operate an automated database for case processing, including using the equipment and related routines in the performance of assigned duties.

* To access the Master Client Index to identify individuals prior to entering cases in a system.

* To locate or determine the non-custodial parent(s) address for the purpose of serving them in compliance with procedures as they apply to state and federal laws.

* To perform scanning, indexing, registration, and data collection.

* To assist applicants/recipients in knowing their rights and responsibilities, completing applications and securing supporting evidence to ensure that complete and accurate information is obtained; to communicate basic

* information regarding the program, process, policies, procedures and status to customers, advocates and other interested parties.

* To obtain location information concerning an obligor and the obligor's property (e.g., postal verification, Federal/State location services, examination of telephone directories, review of employer and/or government records) in conformance with Federal and State Laws.

* To review court orders and compare them to attorney draft orders for accuracy and to distribute mail copies to the appropriate parties of the case.

* To review and compile evidence and give testimony at administrative, civil and/or criminal court hearings.

* To conduct a variety of research related to client location, paternity and other related areas/topics.

* On a case-by-case basis, to respond to Family Court requests with recommendations of appropriate action(s).

* To establish paternity for a child born out of marriage in order to add their name to the child's birth certificate and to establish child support and medical orders at court.

* To obtain birth certificates and other records in order to file legal action(s) at court and generate appropriate legal pleadings.

* To prepare case files for court calendars, if necessary, and schedule genetic testing appointments on-line or otherwise with the appropriate DNA vendor.

* To meet with custodial parents and/or non- custodial parents to review DNA results or prepare voluntary acknowledgment paperwork.

* To file Motions/Complaints to establish Child Support and/or Medical Support…