Senior Enrollment Services Representative

Position Information

Posting Number CS00615 Position Title Senior Enrollment Services Representative Division Administration and Finance Division Department Name Office of the Bursar Position Type Staff - Classified General Statement of Duties

To provide high level Enrollment Services clerical support; to troubleshoot problems and resolve questions involving the Student Financial Aid, Registrar's and Bursar's areas; provide information on a wide variety of Enrollment Services questions and subjects, including the maintenance of student financial and employment records; to receive and disburse currency and checks according to established procedure; to perform complex word processing and data entry functions using word processing, database and spreadsheet software.

Supervision Received

Works under general supervision of a superior, with some latitude for the exercise of independent judgement; work is monitored, reviewed in process and upon completion for accuracy and adherence to desired objectives.

Supervision Exercised

As required, may supervise the work of a small group of Enrollment Services support staff.

Position Overview

The Bursar's Office Senior Enrollment Services Representative (SESR) is the primary point of contact for customers needing assistance from the Office of the Bursar which provides student account billing and processes all funds coming into the College. This position is responsible for front of house operations including front window and call center service. Daily tasks include payment processing, reconciling accounts, account review and troubleshooting requiring some knowledge of Financial Aid, refunds and Records functions.

The SESR also performs general clerical tasks as assigned by Bursar or Assistants. Position requires working closely with colleagues within the office as well as collaboration with all departments particularly Student Loan, Collections, Financial Aid, Records and Admissions. The SESR will also assist with supervision of student employees.

Illustrative Examples of Work Performed

* To research and respond to Enrollment Services requests (both in-person and telephone), concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.

* To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships.

* To be responsible for the receiving, receipting and balancing of money and checks with accuracy and speed.

* To record Enrollment Services' transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.

* To reconcile Enrollment Services; records with those of the University's General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements, receipts, outstanding orders, and balances.

* To process transcript requests, payroll authorization forms, promissory notes, and verifications of enrollment.

* To review financial aid applications for completeness, requesting missing information when necessary.

* To respond to verbal, in-person and written requests, and troubleshoot and resolve problems directly related to Enrollment Services.

* To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.

* To perform complex word processing, database spread sheet functions.

Education

Such as may have been gained through: graduation from a senior high school, including or supplemented by completion of courses in commercial math.

Experience

Such as may have been gained through: employment involving enrollment service practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing, database and spreadsheet software.

Or Combination of

Education and Experience

Any combination of education and experience that shall be substantially equivalent to the…