Customer Service Aide

Position: CUSTOMER SERVICE AIDE
Department

Department of Human Services

Division

Clerical/Administrative Support/Data Entry

Salary

$45,427.00 - $49,187.00

Job Profile

JC-- Customer Service Aide (DHS) (C94 L2882 OHHS DHS)

Scheduled Work Days & Work Hours

Monday - Friday, 8:30 am - 4:00 pm

35 Hours - Standard

Restricted/Limited to the Leave of the Prior Incumbent

Job

Requisition Number

JR103149 CUSTOMER SERVICE AIDE (DHS) (Open)

Pay Grade

C00313 A

Classification

Customer Service Aide (DHS)

Class Definition

GENERAL STATEMENT OF DUTIES:
Within the Department of Human Services(DHS), to perform a variety of customer service and clerical duties, including but not limited to: greeting and registering customers into the eligibility system; verify and/or change non-financial data collection information, producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies; and to do related work as required.

SUPERVISION RECEIVED:
Works under the general supervision of a superior with latitude to exercise independent judgment while following clearly prescribed procedures; general instructions are received at the beginning of each new task; detailed instructions are received asto performance of unfamiliar tasks; work is subject to review for accuracy and completeness and conformance to established policies and procedures.

SUPERVISION EXERCISED:
Usually none.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

* Within the Department of Human Services (DHS), to perform a variety of customer service and clerical duties, including but not limited to: greeting and registering customers into the eligibility system; verify and/or change non-financial data collection information, producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies.

* To verify and update customer address information in eligibility system.

* To perform receptionist duties such as greeting and directing customers, provide information of a routine nature and direct customers to proper staff for requested information.

* To direct and assist the public in the preparation of forms, records and the self-service portal located in DHS field offices.

* To prepare, verify, sort, batch and scan all documents for new and existing customers.

* To index and file scanned documents to new and existing cases for all programs.

* To retrieve calls and mail requested forms to customers.

* To organize, maintain, and/or purge files, documents, applications, and forms.

* To receive, retrieve, sort, date stamp inter-departmental mail, U.S. postal mail, papers, applications, forms, and any other documents and distribute mail and documents to appropriate destination.

* To enter, direct and process incoming information pertaining to all departmental programs.

* To scan in an organized fashion all applicable information in case records.

* To answer phones, take messages and transfer calls to offices or appropriate personnel.

* To operate office equipment such as scanning machines, copiers, calculators, and other office machines, as required, in the performance of clerical duties under conditions not requiring skilled operation of such equipment.

* To prepare requisitions, vouchers, claims and other records, forms or reports of a clerical nature related to fiscal activities which includes but is not limited to: time, leave, travel, appointment, payroll, personnel and other related records, forms and reports; indexing and filing records, forms, reports; proofreading of typewritten material; assembling, compiling, verifying and analyzing routine statistical data, including the preparation of tables and charts prescribed by a superior;

coding of data to be used for mechanical tabulations; preparing, verifying, processing and maintaining other varied office records and reports.

* To perform duties in support of scanning operations at various DHS locations, excluding Central Scanning.

* To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of office practices; the ability to work independently or in collaboration with others in a team; the ability to adapt to changing tasks and sudden changes in priorities based on workflow; a demonstrated ability for attention to detail; proficiency working on computer equipment including multiple monitors; the ability to comprehend and carry out simple directions, both oral and written;

basic computer skills and working knowledge of Microsoft Word and Excel are required to perform the duties; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education:

Graduation from high school or high school equivalency (GED); and

Experience:

Employment in a position involving the performance of simple routine repetitive clerical work.

Supplemental Information

The individual hired to fill this position is being hired into an E-Verify site which contains Federal tax Information (FTI), as defined in IRS Publication…