Education Administrative Assistant II

Position: Higher Education Administrative Assistant II
Position Information

Posting Number CS00634 Position Title Higher Education Administrative Assistant II Division Academic Affairs Division Department Name Feinstein School of Education and Human Development Position Type Staff - Classified General Statement of Duties

Within a college/university system, to perform higher level administrative support functions in an academic department or departments; to assist in answering requests and providing information related to programs and services within an educational environment utilizing college enterprise software systems with common business applications, and a wide variety of computer applications including word processing, spreadsheets and other contemporary office software; and to do related work as required.

Supervision Received

Works under the general supervision of an academic department chair, Dean, faculty or other designated academic professional; work instructions are typically provided at the beginning of assignments and is subject to episodic review by a supervisor for conformance with such policies, procedures and methods.

Supervision Exercised

Generally none, but may be involved in the orientation of clerical staff and new Higher Education Administrative Assistants.

Position Overview

The Higher Education Administrative Assistant II provides advanced administrative and operational support within an academic department at Rhode Island College. This position serves as a key resource for faculty, staff, students, and visitors by coordinating departmental activities, maintaining records, preparing reports, managing schedules, and assisting with budgetary and administrative functions.

The incumbent is responsible for responding to inquiries, supporting student services and academic processes, coordinating meetings and events, maintaining departmental data, and utilizing enterprise software systems and office applications to support daily operations. This role requires strong organizational skills, attention to detail, excellent customer service, and the ability to manage multiple priorities in a fast-paced higher education environment.

The ideal candidate will possess strong communication and interpersonal skills, proficiency with office technology and data systems, and the ability to work effectively with a diverse campus community while handling sensitive and confidential information.

Illustrative Examples of Work Performed

* Within a college/university system, to perform higher level administrative support functions in an academic department or departments.

* To assist in answering requests and providing information related to programs and services within an educational environment utilizing college enterprise software systems with common business applications, and a wide variety of computer applications including word processing, spreadsheets and other contemporary office software.

* To serve as a lead administrative worker in in an academic department or departments.

* To provide administrative support for finance and budgetary functions.

* To produce and present detailed reports on departmental key performance indicators.

* To develop and maintain policies and procedures for the academic department(s).

* To coordinate with faculty within the academic department to arrange for any special services required by students, such as referrals for tutoring, disability services, Writing Center, English as a Second Language programs, or Career Development.

* To prepare informational and statistical academic reports incorporating information from the data management system to track grade point averages, grades, academic probation, etc.

* To create and manipulate queries within the college's enterprise software system to produce reports and documents such as class rosters, academic transcripts, facility load reports, and others.

* To make classroom reservations utilizing the college's event management computer system.

* To convey pertinent information to faculty, staff, students and visitors as it relates to a wide range of policies and procedures of the college.

* To process student add/drop course requests.

* To coordinate office schedules for work study students within an academic department.

* To enter hours worked for the biweekly work study student payroll for the academic department.

* To maintain electronic and/or paper records for the academic department.

* To answer in-person, telephone or email inquiries for the academic department and respond appropriately.

* To convey information to students regarding course offerings, courses of study and academic policies and services.

* To schedule faculty advising appointments for students, as well as other events for the academic department chair and faculty.

* To maintain and requisition department supplies utilizing the college's enterprise software system in compliance with college and state purchasing protocols.

* To perform routine maintenance of office machinery and equipment.

* To do related work as required.

Education

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