Member Service Coordinator

Member Service Coordinator

Kelly Service is partnering with a leading appliance manufacturing company in Franklin, MA looking for a Members Services Coordinator role.

Shift: 8:00am to 4:30pm Pay: $25 per hour

• Daily communication with member inquiries and provide information via phone and email.
• Assist with new member onboarding process, ensuring a smooth transition into our group.
• Maintain NEAG member website documents and communications from NEAG and vendors.
• Assist team members with updating product database to ensure proper status and category placement of models.
• Maintain accurate and up-to-date member information in our system.
• Assist members with backorder cancellations when needed.
• Execute promotion data entry reports to help analyze processes and promotions.
• Prepare and participate in all Member shows and meetings.
• Provide co-workers with assistance and/or work on other assignments as needed.
• Perform general office duties as needed.

• Two years of experience in customer service
• Proficient in MS Office skills.
• Must demonstrate strong customer service skills and a positive "can-do" attitude.
• Familiarity with CRM systems and data management practices.
• Self-motivated, takes the initiative, a problem solver and possesses a sense of urgency.
• A team player with a willingness to assist others and learn cross functional tasks.
• Must have strong organizational skills, be detail oriented, and able to perform repetitive/multiple tasks with extremely high accuracy.
• Solid verbal and written communication skills and the ability to interact professionally with diverse groups.
• Flexibility to work in a small office environment and take on tasks that may fall outside the primary responsibilities.