Operations and Development Associate

Position Summary

The Operations and Development Associate is responsible for key administrative and logistical activities in the Chapter’s offices in Providence, Rhode Island. These include supporting the efficient operation of the office environment and assisting professionals with data entry and software packages such as Luminate and Personify. Additionally, they will be responsible for associate-level Development duties. This position requires exceptional self-management capability, flexibility, strong interpersonal skills, and discretion (confidentiality).

This position is grant funded.

• Provide an effective and pleasant welcome to the Association both in person and on the phone, including:
• Answering and directing telephone calls to appropriate staff and helpline volunteers
• Greeting and directing visitors
• Helping callers to register for programs and events
• Support the administrative operations of the Providence office, including assisting with mailings when needed
• Sorting all incoming mail and sending items weekly to the Connecticut Chapter for processing
• Performing data entry and word processing on an as needed basis
• Ensure the effective operations of the office environment, including:
• Overseeing inventory and ordering of supplies
• Performing data entry and linking databases
• Supporting liaison with building management
• Handling setup for meetings
• Maintenance of copiers/postage machine to ensure all equipment is in good working order and schedules on-site technical repairs when needed
• Oversee outreach, recruitment and intake of Volunteer staff, including:
• Orienting and matching volunteer candidates to specific roles and making sure materials and directions are available
• Implementing comprehensive volunteer recognition efforts
• Tracking utilization of volunteers with volunteer tracking database

• Work with the Executive Director to maintain rosters, engagement, and stewardship of the Board of Advisors.
• Distribute reminders for board events and meetings.
• Collect and organize digital handouts from the team into a central folder for each board meeting.

• Maintain Walk website for each Walk including news and information, calendar of events, and sponsorship content
• Manage inventory of all Walk related supplies and materials
• Provide meeting support to Walk to End Alzheimer’s committee meetings as needed
• Manage logistics for Walk to End Alzheimer’s and associated wrap around events
• Provide customer service for team captains and fulfill material requests

• Working alongside the Development Manager for Do What You Love to End Alz, provide staff support to the Volunteer Committee to ensure fundraising goals are met
• Steward existing Do What You Love team captains and individuals to continue fundraising activities year after year and identify and cultivate new team captain prospects
• Identify and solicit third-party fundraising activities to benefit the Chapter’s Do What You Love revenue goal
• Steward individuals to serve on the planning committee

• Manage and maintain databases and websites for all special events, participants and donors
• Prepare reports and provide information as requested and required

• Create content for all Rhode Island Social Media outlets
• Schedule and post updates on platforms like Facebook, X, Instagram, and Linked In.
• Work with internal team

• Bachelor’s degree required
• Two years’ experience working in a relevant office environment
• Fundraising / Development experience preferred
• Two years’ experience in Canva, and Microsoft Office, including Word, Excel and Outlook

• Experience with Convio and Personify software preferred
• Strong writing skills, communications experience helpful
• Exceptional customer service skills and ability to
• Ability to multitask in a fast-paced environment, since efficient use of time and flexibility are requisites to meeting the high level of support demand
• Strong interpersonal skills with the ability to work under pressure with a wide range of personalities, including resolving conflicts quickly and effectively
• Effective…