Operations and Development Associate

Position Summary:

The Operations and Development Associate is responsible for key administrative and logistical activities in the Chapter's offices in Providence, Rhode Island. These include supporting the efficient operation of the office environment and assisting professionals with data entry and software packages such as Luminate and Personify.  Additionally, they will be responsible for associate-level Development duties. This position requires exceptional self-management capability, flexibility, strong interpersonal skills, and discretion (confidentiality).
This position is grant funded.
Responsibilities:
Operations

Provide an effective and pleasant welcome to the Association both in person and on the phone, including:
Answering and directing telephone calls to appropriate staff and helpline volunteers
Greeting and directing visitors
Helping callers to register for programs and events
Support the administrative operations of the Providence office, including assisting with mailings when needed
Sorting all incoming mail and send items weekly to the Connecticut Chapter for processing
Performing data entry and word processing on an as needed basis
Ensure the effective operations of the office environment, including:
Overseeing inventory and ordering of supplies
Performing data entry and linking databases
Supporting liaison with building management
Handling setup for meetings
Maintenance of copiers/postage machine to ensure all equipment is in good working order and schedules on-site technical repairs when needed
Oversee outreach, recruitment and intake of Volunteer staff, including:
Orienting and matching volunteer candidates to specific roles and making sure materials and directions are available
Implementing comprehensive volunteer recognition efforts
Tracking utilization of volunteers with volunteer tracking database

Board of Advisors

Work with the Executive Director to maintain rosters, engagement, and stewardship of the Board of Advisors.
Distribute reminders for board events and meetings.
Collect and organize digital handouts from the team into a central folder for each board meeting.

Development
Walk to End Alzheimer's

Maintain Walk website for each Walk including news and information, calendar of events, and sponsorship content
Manage inventory of all Walk related supplies and materials
Provide meeting support to Walk to End Alzheimer's committee meetings as needed
Manage logistics for Walk to End Alzheimer's and associated wrap around events
Provide customer service for team captains and fulfill material requests

Do What You Love to End Alzheimer's

Working alongside the Development Manager for Do What You Love to End Alz, provide staff support to the Volunteer Committee to ensure fundraising goals are met
Steward existing Do What You Love team captains and individuals to continue fundraising activities year after year and identify and cultivate new team captain prospects
Identify and solicit third-party fundraising activities to benefit the Chapter's Do What You Love revenue goal
Steward individuals to serve on the planning committee

General

Manage and maintain databases and websites for all special events, participants and donors
Prepare reports and provide information as requested and required

Social Media and Communications

Create content for all Rhode Island Social Media outlets
Schedule and post updates on platforms like Facebook, X, Instagram, and Linked In.
Work with internal team

Qualifications:

Bachelor's degree required
Two years' experience working in a relevant office environment
Fundraising / Development experience preferred
Two years' experience in Canva, and Microsoft Office, including Word, Excel and Outlook

Knowledge, Skills and Abilities:

Experience with Convio and Personify software preferred
Strong writing skills, communications experience helpful
Exceptional customer service skills and ability to
Ability to multitask in a fast-paced environment, since efficient use of time and flexibility are requisites to meeting the high level of support demand
Strong interpersonal skills with the ability to work under pressure with a wide range of personalities, including resolving conflicts quickly and effectively
Effective…