Senior Customer Support Manager - Idstein, Germany

paid holidays, 401(k), relocation assistance

United States, Rhode Island, Providence

Feb 12, 2026

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world‑class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well‑trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government.

These applications span the entire breadth of the US Federal Government throughout the world.

The Sr. Customer Support Manager (Sr. CSM) is a pivotal role focused on ensuring intense customer satisfaction throughout the delivery of Motorola Solutions Lifecycle Service products. The Sr. CSM is primarily responsible for the successful execution and delivery of Service products under government contracts, specifically for local government customers in Germany, Middle East and Africa. This role also involves managing relationships with external partners vital for service delivery.

Relocation assistance is provided.

• Manage government contracts, ensuring successful delivery of Service products.
• Oversee contract P&L performance, meeting Service billing and cost goals.
• Responsible for accurate forecasting, contract renewals, and proposal development.
• Meet P&L and receivables goals.
• Develop Statements of Work (SOWs).

• Develop and execute strategic service account plans and profiles for assigned accounts, including goals and strategies.
• Build strong, long‑lasting customer relationships to position Motorola Solutions for Service growth.
• Market sophisticated and integrated service programs to multiple layers within customer organizations.
• Promote Service growth by increasing sales of traditional core LMR, expanding the core, and non‑traditional services, designing winning strategies.
• Work closely with direct and indirect Sales teams.
• Identify future expansion opportunities for all services, requiring travel throughout EMEA to meet customers and service delivery organizations.
• Meet or exceed minimum contract revenue and margin goals.
• Develop, execute, and deliver Enhanced Warranty/Recurring Service contractual business for U.S Federal Government Customers and Prime Contractors.
• Maintain Service contracts with standard and Special Products (SP) content.
• Work with US Federal Account Managers and teams to satisfy US Federal agency customers and expand existing business.

• Provide assistance and information to the TSM (Technical Service Manager) and other delivery channels (regional channel partners/sub‑contractors) to ensure contractual compliance and channel capability.
• Effectively self‑manage multi‑customer accounts, often spanning international boundaries.
• Create an environment of internal and external cooperation.
• Build in‑depth relationships with Sales, System Integration, other Solutions and Services US Federal Government Markets, and Motorola Solutions Corporate departments.
• Motivate and lead teams, proactively solving customer problems by aggressively working across Motorola Solutions' organizations.
• Assist the TSM's resource team and other delivery channels to resolve conflicts, dealing with obstacles and objections by involving proper decision‑makers.
• Ensure…