B&D Operations Coordinator

Brief Description

Join our Customer Experience team and be part of a dynamic environment where you’ll help jewelers worldwide create unforgettable moments for their customers! The Operations Coordinator at B&D Sales and Service in Cranston, RI, will oversee daily office operations, supporting both sales and service teams to ensure efficiency. This role requires strong organizational skills to manage scheduling, inventory, and customer interactions while maintaining smooth business operations.

• Manage daily office operations, including schedules, communications, and service trip logistics
• Support the sales team by preparing quotes, processing orders, and maintaining customer databases
• Assist the service team by scheduling technician visits, managing service requests, and maintaining records
• Monitor and manage warehouse and office inventory, ensuring timely replenishment
• Prepare and review reports on sales and service activities to identify trends and improvements
• Ensure compliance with company policies and procedures
• Liaise with vendors, suppliers, and customers as needed
• Provide administrative support to the leadership team

• Associate degree in business administration or a related field (or equivalent experience)
• 2+ years of experience in office management, administration, or a related role
• Proficiency in Microsoft Office Suite and office management software
• Strong organizational and multitasking skills
  
  Excellent verbal and written communication skills

• Bachelor’s degree in business administration or a related field
• Experience in a sales or service environment, preferably in the jewelry industry
• Knowledge of inventory management systems
• Ability to work independently and collaborate effectively with a team

• Office-based role with occasional travel for vendor or customer meetings
• Ability to sit for extended periods and work with computers and office equipment

B&D Sales Corporation: A Stuller Company

B&D Sales of Cranston, Rhode Island was established in 1984 on the belief that excellence in laser equipment sales and support is vital to the jewelry industry. In 2018, B&D became a Stuller company, and the team remains committed to going the extra mile every time to deliver the highest standard of customer service. B&D employs a team of highly qualified technicians that offer their expertise in diagnostics, maintenance, and knowledge of vital equipment.

The team is continuing to grow, and recently moved into a new, larger facility to better serve our customers! Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.