Lead Product Manager

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

UKG is looking for a Lead Product Manager to help define and deliver the future of Dynamic Workforce Operations within the Pro Workforce Management product suite. This individual contributor role will own key product areas that help customers continuously optimize labor by identifying workforce issues, prioritizing opportunities, and recommending actions as business conditions change.

The role spans operational intelligence, workforce optimization, and AI-enabled experiences that help frontline leaders move from insight to action. You will partner closely with customers, engineering, design, services, support, and go-to-market teams to shape product strategy, define solutions, and deliver measurable customer and business outcomes.

The ideal candidate has strong enterprise SaaS product management experience, a deep understanding of workforce management and operational workflows, and experience applying data, analytics, AI/ML, or optimization to complex business problems.

• Own product strategy and roadmap for assigned areas within Dynamic Workforce Operations, aligning priorities with customer needs, business objectives, market opportunities, and the long-term vision for intelligent, increasingly autonomous workforce operations.
• Lead customer and market discovery by synthesizing customer research, usage data, field feedback, support trends, and competitive insights into clear problem statements, product opportunities, and measurable outcomes.
• Serve as a domain leader in workforce operations, with a strong understanding of how organizations manage labor, respond to changing business conditions, and make operational workforce decisions.
• Define and deliver product solutions by translating strategy and discovery insights into requirements, workflows, user stories, acceptance criteria, and release-ready product decisions for agile development teams.
• Drive cross-functional execution and alignment by partnering with engineering, UX, architecture, QA, product marketing, services, support, sales, and leadership to communicate priorities, manage tradeoffs, and support successful delivery and adoption.
• Use data to measure and improve outcomes including adoption, engagement, labor efficiency, manager effectiveness, customer satisfaction, and business impact.
• Advance AI/ML and agentic workforce experiences that proactively identify issues and opportunities, deliver intelligent recommendations, support decision-making, and increasingly automate workforce actions.

• 6+ years of progressive product management experience, including ownership of product areas or major product initiatives in a SaaS environment.
• Experience with workforce management, workforce optimization, workforce operations, labor management, operational intelligence, or a closely related domain.
• Demonstrated success delivering enterprise SaaS products from discovery through launch and iteration.
• Strong product management skills, including customer discovery, roadmap ownership, prioritization, requirements definition, agile delivery, and outcome measurement.
• Ability to translate complex operational and customer problems into clear product requirements and practical SaaS solutions.
• Strong analytical skills, with experience using data, customer research, usage insights, and business cases to inform product decisions.
• Experience with AI/ML-enabled product capabilities, including a working understanding of predictive analytics, recommendation systems, model outputs, and the practical application of AI-driven insights within customer-facing workflows.
• Excellent communication and influence skills, with the ability to build strong cross-functional partnerships and present complex concepts clearly to technical, business, and leadership audiences.

• Experience with Workforce Management software,…