Customer Success Advocate - SVX​/MV​/LPR

Overview

Motorola Solutions is a global company focused on people and safety. Our products include critical communications, video security, and command center technologies that support public safety agencies and enterprises to coordinate safer communities, schools, hospitals, and businesses.

Department Overview:
The Customer Success Team helps customers identify and maximize the value of Public Safety Software products and services. The team builds strong relationships to promote adoption, ensure value realization, and deliver high customer satisfaction through consistent delivery and follow-through to help customers serve their communities.

In this full-time role, you will serve as a Customer Success Manager working with new and existing clients in a defined geographic area to maximize product usage, value, and satisfaction. You will partner with agencies to promote the full adoption of Motorola Solutions products, ensuring their strategic and operational outcomes are documented and realized. As a member of the Customer Success team, you will model best practices, identify opportunities for continuous improvement, and drive regional strategies.

This position specifically focuses on the SVX, Mobile Video, Vehicle Intelligence / LPR and DEMS device and software portfolio and its integrations across the Motorola ecosystem.

• Strategic Partnership: Build trust-based relationships with technical and command leadership to align Motorola software with agency goals, document use cases, and deliver creative solutions to operational challenges.
• Adoption & Value Realization: Drive full product adoption and value creation across key user populations, translating public safety best practices into credible recommendations that influence agency decision-making.
• Portfolio Management: Proactively manage a regional book of business, use data-analysis tools to track engagement, identify renewal opportunities, and develop plans to remove barriers to customer success.
• Cross-Functional Advocacy: Act as a central point of contact ("quarterback") between clients and internal teams, including Support, Onboarding, and Sales, to resolve issues quickly and influence product roadmaps.
• Retention & Growth: Develop and execute retention strategies to minimize churn and increase annual recurring revenue by ensuring consistent follow-through and high customer sentiment.
• Leadership & Mentorship: Model adherence to processes and guidelines, mentor peers, and lead special projects to improve team efficiency and service delivery.
• Technical Stewardship: Maintain a deep understanding of the Motorola ecosystem with emphasis on SVX, AI Assist, Mobile Video, DEMS and Vehicle Intelligence to conduct operational assessments and provide expert workflow guidance.

• 5+ years of experience in customer advocacy, sales, engineering, public safety, or project management, including 2+ years managing enterprise-level accounts.
• Strong executive presence with the ability to communicate complex technical concepts clearly to diverse stakeholders.
• Proven track record of managing multiple strategic plans simultaneously while leading process improvements in large organizations.
• Proficiency in Google Suite; experience with Gainsight and Salesforce is a significant plus.
• Willingness to travel 25%+ to engage with customers on-site.

This position is subject to working in high security areas governed by the US Department of Justice s "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $75,000 - $120,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

We will be reviewing applications for this role from the end of January 2026 to Mid February 20026

#LI-DB1

• 5+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety, or project management.
• Must be able to obtain background clearance as required by government customers.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Travel:
  Under 25%
• Relocation Provided:
  None
• Position Type:
  Experienced
• Referral Payment Plan:
  Yes

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation,…