P-, Control Center Operator – Telecommunications

P-23-26, Control Center Operator – Telecommunications Job Type: Union Job No.: P-23-26 Department:
Communications

Posting Dates: 02/10/2026 – 02/24/2026

The City of Providence welcomes and encourages diversity in our workforce at all levels of the organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit hiring discrimination of any type. All City hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Under supervision of Crew Chiefs (Police) takes emergency calls from public and directs information to appropriate departments.

7am-3pm, 3pm-11pm, 11pm-7am.

• Listens attentively and interprets information from someone under great stress.
• Enters and transmits electronically requests for Public Safety services.
• Must be able to learn to operate NCIC, office computers, public safety radio/telephone communications equipment, and all office equipment.
• Must be able to learn dispatch on the informational multi-channel radio.
• Performs other related duties as assigned by the on‑duty Crew Chief.

• High School graduate or equivalent.
• Must possess extensive awareness of City of Providence street locations.
• Must have computer experience to enter all calls in computer terminals and be able to type 30 words per minute.
• Must be capable of receiving requests from Police Officers in rapid succession on all police radio channels.
• Operates all office equipment.
• Must be able to perform all essential functions of the job.
• Must submit to and pass an annual BCI check.

• Successful completion Basic Word, Excel, and Outlook within six (6) months and Intermediate Word and Outlook within nine (9) months of appointment.
• Successful completion of APCO Public Safety Telecommunications I training within six (6) months of appointment.
• Customer Service Training
• Sexual Harassment, Sensitivity, and Diversity Training

• Participation in customer service training every 24 months