Retail Banker - East Providence, RI

Position: Retail Banker I - East Providence, RI
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* Education & Experience:

*** HS Diploma or GED
* 1+ years' experience working with customers and or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience preferred.
* Teller experience preferred
* Must be able to complete teller training upon hire to take customer transactions
* Demonstrated ability to engage in customer conversations while educating them on products and services preferred
* Demonstrated organization skills to handle multiple tasks in a fast-paced environment
* Excellent communication skills with ability to be concise, clear and consistent
* Demonstrated ability to schedule and prioritize work
* Demonstrated ability to work independently and within deadlines
* Sound judgment in decision making and effective problem solving
* Proficient in Microsoft Office
* Notary License (Preferred)
** Customer Accountabilities:
*** Delivers Legendary experience by helping customers, building relationships, and delivering service and advice
* Understands and supports the Bank's Customer Service Strategy;
Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
* Serves as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money
* Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution
* Engages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately
* Understands customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs
* May act as a point of escalation for Customer questions or concerns
* May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
* Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
* Acts as a brand champion both internally and externally
* Recognizes transaction needs and educates clients on self-service channels including digital options
* Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time
** Shareholder Accountabilities:
*** Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
* Participates in the Stores daily operations to ensure alignment with TD's risk framework
* Understands and applies operating policies and procedures
* Supports the timely and accurate completion of business processes and procedures
* Escalates non-standard or high-risk…