Dispatcher, Customer Service​/HelpDesk

Overview

ABM is hiring a Dispatcher in our T.

F. Green Airport.

• Available Shifts - 3:00 am-12:30 pm or 2:00pm-10:00pm
• May be scheduled for weekends and holidays when needed
• Time and a half on Sundays and observed holidays
• Parking is free for ABM employees!

Salary: $17.00/hr.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members ()

Reporting to the Operations Manager, the dispatcher is responsible for dispatching of Wheelchair Attendants and Security Operations to various locations throughout the terminal. Works under general supervision following clearly defined procedures and policies. This individual provides extraordinary customer service to clients. Establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc. The Dispatcher assigns individuals and teams to tasks and locations.

Coordinates resources according to customer requests and general job demands. Communicates assignments to employees and enters assignment data in computer database.

• Works under general supervision following clearly defined procedures and policies
• This individual provides extraordinary customer service to clients
• Establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
• The Dispatcher assigns individuals and teams to tasks and locations.
• Coordinates resources according to customer requests and general job demands.
• Communicates assignments to employees and enters assignment data in computer database.
• Duties may include using radio, telephone, or computer to transmit assignments and compile statistics and reports on work progress.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

• Provides assistance, information and customer service as requested.
• Schedules and dispatches employees, crews/teams, or equipment to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
• Confers with supervising personnel to address questions, problems, and requests for service or equipment.
• Monitors personnel and/or equipment locations and utilization to coordinate service to achieve optimal efficiency; ensures timely and efficient movement of resources
• Oversees all communications within specifically assigned areas
• Strictly adheres to all safety and regulatory compliance procedures
• Miscellaneous duties as assigned

Must be 18 years of age or older

Must meet all requirements to receive approval for working in specific ATS environments (if applicable), including ten-year work history if available

• Customer Service Experience
• 1 yr. of similar work experience

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.