Communication Control Officer

Communication Control Officer

Brown University – Public Safety and Emergency Management Department

Full time. 40 hours weekly. Onsite. Recruitment start date: .

The Communication Control Officer is responsible for performing specialized work in receiving, routing and dispatching requests for services which come through the Communication Center; for maintaining accurate status of all field units; for monitoring various radio frequencies; for maintaining and reacting to alarm systems; for maintaining specified logs; for initiating communication receipts and for performing routine clerical tasks. They shall be required to perform miscellaneous tasks as assigned.

• Operate the base station radio system in accordance with proper radio procedure and FCC regulations; receive information from and dispatch assignments to various field units concerning reported incidents of a criminal nature and/or requests for services.
• Initiate CAD system input to handle all information coming into the Communication Center as a means for informing different sections/departments of a need for repair or follow-up, as well as keeping department supervisors informed of all pertinent information.
• Maintain a complete and accurate radio log for the tour of duty by means of data entry into the computerized CAD system.
• Monitor and receive by radio, telephone, security and fire alarms, etc.; information relative to the public safety status of the University and surrounding community.
• Determine the significance of the communication and, according to established policies and procedures, with considerable latitude for judgment, initiate action and communicate information to field officers and other appropriate officials and agencies prioritizing in the event of increased activity.
• Maintain and prepare all logs and files as indicated, provide information to members and guests of the University; maintain a professional demeanor at all times.
• Control keys of various organizations per written procedures and maintain the integrity of the key cabinet working with the University lock shop.
• Monitor Providence Police and Fire Department radio frequencies and rebroadcast relevant information to patrol officers.

• Voice compatible in tone and diction with the radio and telephone systems; able to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.
• Capable of prioritizing tasks and handling a multiphasic position.
• Strong verbal communication skills and ability to effectively communicate with people, including juveniles, by giving information and directions.
• Strong typing and computer skills.
• Ability to prepare reports, including sketches, using appropriate grammar, symbols and mathematical computations.
• At least 18 years of age and have a high school diploma or GED.
• Pass a physical examination administered by the University.
• No felony or serious misdemeanor convictions.
• Pass a criminal background investigation.
• Successfully complete the Department's Communication Control Officer training program.
• Successfully complete a 12‑month probationary period (6 months if promoted to position). Employees transferred or promoted from part‑time to full‑time, or within the first twelve months, shall serve a twelve‑month probation in the new position.
• Successfully pass an assessment of skills needed to perform dispatching skills, both listening and written assessment.

Benefits of Working at Brown

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance.

The University maintains certain affirmative action programs in compliance with applicable law.