Customer Service Rep

Worcester Manufacturing -  - Responsibilities:
Order Management:
Accurately entering customer orders into Quick Books and tracking them through fulfillment;
Communication:
Answering high-volume phone calls and responding to customer emails with professionalism and speed;
Data Entry:
Utilizing Microsoft Excel to manage spreadsheets and Word for professional correspondence;
Customer Support:
Troubleshooting order issues, providing product information, and ensuring a positive client experience;
Office Coordination:
Managing your inbox via Outlook to ensure no request goes unanswered