Bilingual CSR

Compensation

Hourly Rate: $18.00 – $20.00

• Inbound Support:
  Manage a steady volume of incoming phone calls and digital inquiries with speed, professionalism, and courtesy.
• Information Resource:
  Act as a reliable subject matter expert, offering customers clear and accurate details regarding available programs and services.
• Problem Resolution:
  Efficiently investigate and resolve client concerns to preserve high levels of satisfaction and retention.
• Precision Documentation:
  Maintain accurate customer records by entering detailed account notes and updates in real time.
• Team
  
  Collaboration:
  
  Partner with internal departments to streamline workflows and address complex customer needs effectively.
• Bilingual Communication:
  Leverage language skills to provide seamless service and clear communication for Spanish‑speaking clients.

• Previous experience in a call center or high‑touch customer support environment is required; a medical or healthcare background is highly preferred.
• Full professional fluency in both English and Spanish (written and verbal) is strictly required.
• Proven ability to manage competing priorities while maintaining strict accuracy and organization.
• Comfortable navigating CRM platforms, multi‑line phone systems, and standard office software suites.
• A positive, adaptable attitude with a willingness to assist in administrative tasks and team‑wide initiatives.