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Call Center Contact Associate
Job in
Providence, Providence County, Rhode Island, 02901, USA
Listed on 2026-06-11
Listing for:
Brown University Health
Full Time
position Listed on 2026-06-11
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Accurately register patients and schedule appointments following established schedule templates;
Manage large volumes of inbound and outbound calls in a timely manner;
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
Maintain proper record of all interactions with customers in EMR for tracking purposes;
Serve as a central link of communication between patients, medical staff, and the general public
Position Requirements
10+ Years
work experience
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