Member Service Coordinator

Kelly Service is partnering with a leading appliance manufacturing company in Franklin, MA to fill a Members Services Coordinator role.
Shift: 8:00 am to 4:30 pm Pay: $25 per hour.

• Provide excellent customer service to members, communicating group information.
• Maintain member databases and member website documents.
• Assist with new member onboarding and ensure a smooth transition into the group.
• Update the product database to reflect proper status and category placement of models.
• Respond to member inquiries via phone and email on a daily basis.
• Assist members with backorder cancellations when needed.
• Execute promotion data entry reports to help analyze processes and promotions.
• Prepare for and participate in all member meetings and shows.
• Provide assistance to co‑workers and take on other assignments as needed.
• Perform general office duties as required.

• Two years of experience in customer service.
• Proficient MS Office skills.
• Strong customer service skills and a positive, can‑do attitude.
• Familiarity with CRM systems and data management practices.
• Self‑motivated, proactive, problem‑solving, and able to work with urgency.
• Team player with a willingness to assist others and learn cross‑functional tasks.
• Excellent organization, attention to detail, and ability to perform repetitive tasks with high accuracy.
• Solid verbal and written communication skills and ability to interact professionally with diverse groups.
• Flexible to work in a small office environment and take on tasks that may fall outside primary responsibilities.

Eligible employees may receive voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. Additional benefits include a retirement savings plan, service bonus, holiday pay (up to eight paid holidays per benefit year), a transit spending account, and paid sick leave as required by state or local law.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. We take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Kelly complies with California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.