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Bilingual Quality Assurance & Customer Experience Lead
Job in
Providence, Providence County, Rhode Island, 02912, USA
Listed on 2026-06-19
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks a professional to monitor customer interactions and improve service quality. The role involves creating improvement plans, analyzing feedback, and fostering team effectiveness.
The ideal candidate will have 8+ years of experience in call centers, along with skills in training and quality monitoring. This position is essential for ensuring customer satisfaction and service excellence.
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