Customer Service Representative

immediate call center customer service representative needed. Opportunity to work for one of the largest medical supply companies in the area. Full time opportunity with room for growth. Monday - friday 11am-8pm. Providence, ri (on site only). $18/hr.

• 2 years of customer service experience in an office setting.
• excellent communication skills.
• microsoft office proficient.

• answer all customer calls promptly and professionally.
• enter order‑processing information quickly and accurately.
• ensure maintenance of manual order entry skills and supplies for use in the event of system failure.
• provide accurate service and pricing information.
• complete all inquiries regarding trace requests and communicate status to customers.
• ensure customer satisfaction by handling all complaints and referring them internally for action.

the pay range for this position is $18.00 – $18.00 per hour.

• medical, dental & vision.
• critical illness, accident, and hospital.
• 401(k) retirement plan – pre‑tax and roth post‑tax contributions available.
• life insurance (voluntary life & ad&d for the employee and dependents).
• short and long‑term disability.
• health spending account (hsa).
• transportation benefits.
• employee assistance program.
• time off/leave (pto, vacation or sick leave).

this is a fully onsite position in providence, ri.

this position is anticipated to close on jun 24, 2026.

this company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

in accordance with the san francisco fair chance ordinance, we will consider for employment qualified applicants with arrest and conviction records.

it is unlawful in massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

we may use artificial intelligence (ai) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. Ai helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using ai tools.