Customer Experience Specialist
Job in
Providence, Providence County, Rhode Island, 02912, USA
Listed on 2026-07-30
Listing for:
Highmark Health
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Highmark Inc. is seeking a customer service professional to resolve standard and occasional non-standard inquiries, delivering a positive customer experience. This role emphasizes confident interaction and aiming for resolution in a single contact, backed by strong product knowledge.
Responsibilities include using the knowledge center, listening closely to customers, and documenting interactions. You will multitask, de-escalate when needed, and adhere to company policies in a desk-based office
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