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Service Delivery Manager: Customer Success & Renewals
Job in
Providence, Providence County, Rhode Island, 02912, USA
Listed on 2026-08-04
Listing for:
SHI
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
SHI is seeking a Service Delivery Manager (SDM) to oversee service delivery for Expert Support customers. In this role, you will manage day-to-day customer interactions, ensuring satisfaction and collaborating with various teams to achieve retention goals.
The ideal candidate will have a strong understanding of Microsoft services, relevant experience in customer support, and possess necessary certifications. The role includes opportunities for professional development and travel for meetings.
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