Call Center Associate

Renewal by Andersen Esler Companies seeks a Call Center Associate to support our fast-growing window and door replacement business. In this role, you'll handle high-volume inbound and outbound calls, qualify leads, and schedule in-home consultations for our sales team. You'll use scripts and CRM tools to capture accurate information, answer basic product and service questions, and deliver a friendly, professional customer experience.

Working in a performance-driven, people-focused culture, you'll receive strong training, clear goals, and opportunities to grow your career in customer service, sales, or operations.

Responsibilities

• Answer inbound calls and respond to inquiries about window and door replacement services
• Make outbound calls to follow up on leads from marketing campaigns and online inquiries
• Qualify prospects, gather project details, and schedule in-home consultations for sales reps
• Update and manage customer information accurately in CRM and scheduling systems
• Provide professional, courteous customer service and resolve basic issues or route to appropriate teams
• Meet or exceed daily and weekly metrics for calls, appointments set, and conversion rates
• Collaborate with sales, marketing, and operations to ensure smooth handoffs and excellent customer experience
• Follow call scripts, compliance requirements, and best practices to maintain quality standards

Required Skills

• Inbound and outbound call handling
• Customer service
• Lead qualification
• Appointment scheduling
• CRM data entry and management
• Basic sales and upselling techniques
• Call scripting and objection handling
• Time management and prioritization
• Microsoft Office or similar tools
• Basic knowledge of home improvement or construction terminology