Program Operations Lead

To apply, email office with the subject Program Operations Lead and attach a cover letter and resume.

As the Program Operations Lead
, you will oversee program and event logistics, communicate with and support participants, and innovate process improvements to ensure a seamless experience for participants in all programs offered by the Leadership Development (LD) and Training & Consulting (T&C) teams. Under the supervision of the Chief Leadership & Talent Development Officer, you will proactively implement processes, systems and best practices to support the delivery of high‑quality leadership development and strengths‑based trainings for participants across sectors, industries, and generations.

• Lead logistics planning for all LD session days, including organizing site visits throughout the state, optional learning opportunities, catering, setup/breakdown, and materials preparation.
• Support logistics for T&C strengths‑based trainings, including materials preparation and setup/breakdown, as needed.
• Lead logistics for events and learning opportunities (e.g., Applicant Open Houses, Enhancements, Strengths Meetups) and attend events as needed.
• Organize supplies and resources to support session days, trainings, and events.
• Provide support for facilities/meals budget management and other financial administrative needs (e.g., invoicing, tracking payment, follow‑up).

• Assist program applicants, class members and/or training participants with questions, ensuring a welcoming and high‑quality learning experience.
• Actively seek ways to ensure that all participants feel that they belong.
• Coordinate with partners and conduct outreach in organizing and running committee meetings, partnership forums, and other outreach.

• Maintain and update databases – including Salesforce and Google Drive – to ensure up‑to‑date program data (e.g., attendance records, potential applicants).
• Prepare surveys for session days, trainings, and events in Form Assembly and track analytics to evaluate and optimize engagement.
• Prepare research and interpret reports as needed.
• Propose and implement changes to processes, including lead identification and tracking, recruitment, application procedures, communication, and other areas, with an eye to creating a better experience for audiences and increased efficiency for both teams.
• Act as a supportive resource for the LD and T&C teams, as well as broader organizational initiatives.
• Ensure you are following best practices in utilizing Salesforce and other cross‑organizational resources, such as shared calendars.
• Contribute to a diverse, equitable, and inclusive workplace and collaborative learning environment.
• Support the broader organizational team with other duties as assigned.

• You are mission‑focused – execution‑oriented with a track record of achieving and surpassing goals.
• You are highly organized and adept at managing multiple priorities – ensuring smooth logistics and clear communication, setting priorities, managing time to meet deadlines, and monitoring progress so that no detail is overlooked.
• You expertly juggle strategic and tactical initiatives – you see how the pieces fit together and can prioritize tasks to implement plans successfully.
• You are self‑directed – you take initiative and positively influence others to achieve results in the best interest of the organization.
• You are human‑centered – you anticipate, understand, and respond to the needs of others to meet (and exceed) their expectations.
• You communicate effectively – you tailor your message to diverse audiences across various channels to engage stakeholders and inspire action.
• You foster teamwork – you enjoy working alongside staff, partners, consultants, and volunteers to set goals and find creative and innovative solutions.
• You are technologically savvy – you easily learn new systems and have an eye for continually improving stakeholder journeys.
• You are flexible – able to attend events that may take place outside the typical 9‑5 workday.
• You have r…