Impact Manager

Impact Manager

Impact Manager (IM) leads and develops a team of Ameri Corps members (ACMs) serving as Student Success Coaches in partner schools. Reporting to the Managing Director of Impact/Impact Director and based in assigned schools, the IM serves as a key liaison between CYRI and school partners, strengthening collaboration and the conditions necessary for student and school success, and the Ameri Corps service experience.

The IM leads implementation of City Year's Whole School, Whole Child (WSWC) service model to support positive student outcomes through academic, attendance, and interpersonal/SEL interventions. The IM also coaches and develops Ameri Corps members as emerging leaders throughout their year of service, helping to create a meaningful and supportive service experience while building transferable skills, strengthening leadership capacity, and preparing them for post-service education and career pathways through coaching, training, and professional development opportunities.

• Serve as the primary liaison between CYRI and partner schools.
• Build and maintain strong relationships with school leaders, teachers, and key stakeholders.
• Maintain a visible school presence to strengthen trust, alignment, communication, and shared accountability for student success.
• Lead school partnership agreements and service delivery planning.
• Collaborate with school staff and Impact leadership to ensure conditions, systems, and resources support successful implementation of City Year's service model.

• Lead, coach, and develop a team of Ameri Corps members to deliver high-quality academic, attendance, and interpersonal skills interventions.
• Observe practice regularly and provide coaching, feedback, and performance management support.
• In collaboration with the Impact team, develop, plan, and facilitate learning and development sessions, workshops, service projects, and leadership development opportunities.
• Support Ameri Corps members in developing professional competencies, leadership skills, and workforce readiness aligned with post-service pathways and career goals.
• Ensure Ameri Corps members understand and uphold City Year policies, expectations, and service standards.
• Foster a positive, inclusive, and culturally responsive team culture grounded in City Year values and leadership development.
• Support Ameri Corps members in reflection, growth, and post-service pathway planning.

• Oversee implementation of City Year's Whole School, Whole Child service model and targeted student interventions.
• Use student, school, survey, and observational data to monitor impact, strengthen interventions, and improve service quality.
• Collaborate cross-functionally with Impact, Operations, and Learning & Development teams to ensure consistent program execution and support.
• Establish clear goals, expectations, and accountability measures aligned to school and organizational priorities.

• Participate in trainings, working groups, and initiatives that strengthen service quality, belonging, cultural competency, and organizational effectiveness.
• Support site-wide priorities, including recruitment, stakeholder engagement, events, service days, Ameri Corps member and staff development and experience, and cross-functional collaboration.
• Represent CYRI in community, partner, and professional engagement opportunities as needed.

• Commitment to educational equity, national service, and City Year's values of leadership, inclusivity, empathy, collaboration, and excellence.
• Experience coaching, developing, and managing talent through feedback, performance management, and leadership development.
• Ability to build inclusive, culturally responsive environments and engage thoughtfully across lines of difference and identity.
• Strong organizational and time management skills with the ability to manage competing priorities and meet deadlines.
• Commitment to continuous learning, self-reflection, and professional growth.
• Ability to adapt and lead effectively in fast-paced, entrepreneurial, and evolving environments.

• Civic Knowledge & Education Practice:
  Understands education equity, national service, and school improvement practices, and can articulate how City Year's work advances student success.
• Communication:
  Communicates clearly and effectively across audiences through strong written, verbal, and interpersonal communication skills.
• Execution & Results:
  Manages priorities effectively, executes with excellence, and drives measurable impact for students, schools, and teams.
• Problem Solving & Decision Making:
  Uses sound judgment, critical thinking, and creativity to navigate challenges and make informed decisions.
• Relationship Building:
  Builds strong, collaborative relationships with internal teams, school partners, and community stakeholders.
• Team Leadership &
  
  Collaboration:
  
  Leads with accountability, collaboration, and inclusivity while coaching and empowering others to succeed.
• Talent Development:
  Develops and…