Career Advisor II - Multilingual Support Services

Job Description

Responsible for leading service delivery, case management, and staff support for program participants and staff.

• Ensures the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participants.
• Maintains a strong knowledge base of the state’s TANF requirements and procedures and provides strengths-based case management and career and vocational advising support to a caseload of program participants.
• Assumes central responsibility for empowering participants to achieve self-sufficiency by monitoring progress through the program cycle.
• Maintains a full caseload with a goal of up to 25 cases, focusing on active engagement and support through to training and/or employment.
• Maintains expert knowledge of WORCS and the state’s TANF database to ensure accuracy in documentation and excellence in quality assurance review.
• Maintains updated information about area resources, trainings, educational opportunities, and employers and provides and facilitates community-based referrals.
• In partnership with the Business Services Consultant, sources employment resources and develops OJT/Job Ready placements for non-English speaking participants.
• Identifies, develops, and leads engaging curriculum and lead workshops that motivate and support participant success.
• Suggests and develops innovative ideas that promote participant engagement and long-term success.
• Serves as a lead staff member at satellite sites, developing community engagement and ensuring the provision of high-quality services, schedule of workshops, and engagement of program participants.
• In partnership with the leadership team, identifies and develops areas of expertise that support programmatic needs.
• Develops and maintains community supports to address education barriers, housing stability, and community relationships.
• Instructs on-site ESOL classes to qualifying participants.
• Travels to satellite sites and outlying communities, as needed, to support program participants.
• Provides on-site, informal supports to new and existing staff.
• Actively participates in new staff trainings and onboarding activities.
• Fully utilizes supervision to support personal and professional growth and advancement, as well as to gain and develop supervisory skills.
• Serves as a formalized mentor to identified staff, following outlined procedures and documentation.
• Develops and leads staff satisfaction and growth activities, including internal scheduled topical trainings, informal huddles and other opportunities that support staff development and, ultimately, enhanced services to program participants.
• Contributes to the overall success and quality of the program by working constructively and collaboratively with other staff members to achieve individual and organizational goals.
• Other duties as assigned.

• Bachelor’s degree or higher in a related field and/or 3+ years of working in a career counseling, customer service, or social service role and ready to make an impact.
• Experience as an Equus Career Advisor and/or Equus Outreach Coordinator.
• Self-motivated, flexible, and team player.
• Strong computer, organizational, interpersonal, and communication skills.
• Creative, goal-oriented, and work well under pressure; comfortable meeting multiple deadlines.
• Ability to relate to and motivate individuals, especially those facing barriers to employment.
• Subject matter expert on matters related to immigration and citizenship.
• Certification as an ESOL instructor.

All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

All your information will be kept confidential according to EEO guidelines.