Delivery Assurance - Intermediate​/Senior​/Lead

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our share owners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation.

PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve.

PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

NOTE:
This role is hybrid requiring 3 days a week in one of our offices - Louisville, KY;
Allentown, PA or Providence, RI. #LI-Hybrid #INDPPL

Purpose:

The Delivery Assurance Intermediate supports in ensuring that services and solutions are delivered on time, within scope, and in alignment with quality standards and customer expectations. This role focuses on the day-to-day execution of the established delivery assurance process and supporting the team by obtaining accurate project data, updating tracking tools, risk and issue tracking, and routine reporting. By working under the guidance of management and/or senior staff the Delivery Assurance Intermediate supports identifying dependencies, inputting project and performance metric data, supporting continuous improvement, and supports operational excellence and customer satisfaction across the value stream while maintaining alignment with established standards and procedures.

Purpose:

The Delivery Assurance Senior assists in ensuring that services and solutions are delivered on time, within scope, and in alignment with quality standards and customer expectations. This role assists in ensuring delivery commitments are met with precision, quality, and timeliness by supporting leads in cross-functional coordination, proactively mitigating risks and resolving delivery issues. By working under the guidance of management and/or team leads the Delivery Assurance Senior assists in identifying dependencies, implementing delivery assurance frameworks, monitoring performance metrics, driving continuous improvement, and supports operational excellence and customer satisfaction across the value stream.

Purpose:

The Delivery Assurance Lead assists in ensuring that services and solutions are delivered on time, within scope, and in alignment with quality standards and customer expectations. This role assists in ensuring delivery commitments are met with precision, quality, and timeliness by supporting leads in cross-functional coordination, proactively mitigating risks and resolving delivery issues. By working under the guidance of management and/or team leads the Delivery Assurance Lead assists in identifying dependencies, implementing delivery assurance frameworks, monitoring performance metrics, driving continuous improvement, and supports operational excellence and customer satisfaction across the value stream.

• May support the Solution Train Engineers and the operations of Delivery Assurance, if this is in place within the value stream.
• Under supervision of senior team members or management, support development and day to day execution activities related to Delivery Assurance, including solution schedules, timelines and critical path, reporting, scoping, and RAID process through implementation and deployment.
• Collect progression data and create status reports to track actual…