Crowdfunding, Events, and Customer Service Assistant

Xplored SRL, an Italy-based game studio, is seeking to expand its Teburu Games team in Providence, Rhode Island. Teburu is an innovative board gaming platform that melds the digital and physical worlds into a unique board gaming experience.

We are seeking an energetic and detail-oriented team member to assist in the management of Crowdfunding Campaigns, Events, and Customer Service in our new Providence, Rhode Island office. This part-time, contract position is ideal for candidates with an interest in boardgame development and a desire to learn more about the industry, with the opportunity to grow into a more specialized role.

• Coordinate with internal teams to ensure smooth setup and further optimization of Teburu Crowdfunding campaigns on Gamefound.
• Assist in the management of our Gamefound community; before, during, and following the conclusion of crowdfunding campaigns.
• Build and post regular monthly updates on all active Gamefound projects.
• Assist in Coordination, planning, and booking of services for US-based trade shows and events.
• Organize and track travel and event expenditures.
• Attendance at major trade shows and retail events to assist in product demonstration, sales, and coordination of demonstration staff.
• Responsible for timely response to Customer Support inquiries through our online support forum. Topics may include General Tech Support, Replacement Parts, Troubleshooting, and Fulfillment Support.
• Arrange shipment of all replacement part requests for the US and Canada
• Manage internal US stock of Products and Spare Parts, shipping and receiving of stock, and other logistics and office administrative needs.

• Availability to work in person in the Providence, RI office to manage shipping and receiving of parts and stock.
• Ability to lift up to 30 pounds.
• Availability to travel to major US trade shows, such as Gen Con and GAMA.

• 1+ years of experience in a Customer Service Environment
• Experience using Google Suite products.

• Experience in planning and organizing Events.
• Experience in Marketing or Sales.
• Knowledge or experience in the board gaming industry is a plus.

• Associates or Bachelors Degree

30

The typical pay range for this role is:

$15.00 - $18.00

This pay range represents the base hourly rate for a contract position. No benefits are available for this position at this time; however, additional hours may become available with increased workload. A future opportunity to transition to a full-time salary position may become available to appropriate candidates.